RMT Massage Acupuncture Osteopathy with Direct Billing
Insurance Coverage
We work with major insurance companies to offer direct billing massage therapy, acupuncture, and osteopathy treatments, so you can skip the upfront payment and let us handle the paperwork. Our direct billing massage therapy services are designed to help you feel better while enjoying a smooth, hassle-free insurance experience.
Use Your Benefits with Ease
At our clinic, all treatments are provided by licensed and registered professionals, including Registered Massage Therapists (RMTs), Registered Acupuncturists, and Osteopathic Manual Practitioners. Because our therapists are fully certified, most treatments are eligible for coverage under extended health care plans at both our Downtown Toronto and North York locations.
We submit claims straight to your insurance provider, so you don’t have to pay upfront or wait for reimbursement. However, not all insurance plans support this service, coverage depends on your individual plan and provider, so it’s always best to confirm with your insurer.
Direct Billing Availability at Osteo Tuina
For inquiries regarding service coverage, eligible amounts, deductibles, or payments, please contact your insurance provider directly. Their contact information is included in the chart.
Contact | massage therapy | acupuncture | Osteopathy | |
|---|---|---|---|---|
1-800-957-9777 | ✅ Direct | ✅ Direct | ⚠️ No Direct | |
1-855-301-4786 | ✅ Direct | ✅ Direct | 🟢* Direct | |
1-866-407-7878 | ✅ Direct | ✅ Direct | 🟢* Direct | |
Greenshield | 1-888-711-1119 | ✅ Direct | ✅ Direct | 🟢* Direct |
RBC Insurance | 1-800-769-2568 | 🟢* Direct | 🟢* Direct | 🟢* Direct |
Desjardins | 1-800-463-7843 | ✅ Direct | ✅ Direct | 🟢* Direct |
Blue Cross | 1-800-588-1195 | ⚠️ No Direct | ⚠️ No Direct | ⚠️ No Direct |
Chambers | 1-800-665-3365 | ✅ Direct | ✅ Direct | 🟢* Direct |
ClaimSecure | 1-888-513-4464 | ✅ Direct | ✅ Direct | 🟢* Direct |
Cowan | 1-800-563-3274 | ✅ Direct | ✅ Direct | 🟢* Direct |
D.A. Townley | 1-800-663-1356 | ✅ Direct | ✅ Direct | 🟢* Direct |
Equitable | 1-800-265-4556 | ✅ Direct | ✅ Direct | 🟢* Direct |
GroupHEALTH | 1-833-344-6944 | ✅ Direct | ✅ Direct | 🟢* Direct |
GroupSource | 1-888-547-6947 | ✅ Direct | ✅ Direct | 🟢* Direct |
IA | 1-877-422-6487 | ✅ Direct | ✅ Direct | ❌ No Accept |
Johnson(ESC) | 1-800-563-3274 | ✅ Direct | ✅ Direct | 🟢* Direct |
Manion | 1-866-407-7878 | ✅ Direct | ✅ Direct | 🟢* Direct |
Maximum | 1-800-893-7587 | ✅ Direct | ✅ Direct | 🟢* Direct |
People Corporation | 1-800-875-7982 | ✅ Direct | ✅ Direct | 🟢* Direct |
RWAM | 1-877-888-7926 | ✅ Direct | ✅ Direct | 🟢* Direct |
- ✅ Direct Billing Available
- 🟢* Direct Billing Available for selected practitioners
- ⚠️ Insurance Accepted, No Direct Billing
- ❌ Do Not Accept
How Direct Billing Works
Claiming insurance for massage therapy, acupuncture, or osteopathy is usually straightforward, and our team is here to guide you along the way. Here’s how it works:
1. Check Your Insurance Card
Look for details such as your policy number, certificate/member ID, and coverage type (e.g., massage therapy, acupuncture, osteopathy). These numbers are required to process direct billing.
2. Confirm Your Coverage
Not all plans cover every service or allow direct billing. Call your insurance provider or check your plan details to confirm coverage amounts, session limits, and if a doctor’s note is required.
3. Fill Out Health Intake Form
Complete your intake form before your appointment. This saves time at the clinic and ensures your therapist has your health history and insurance information ready for billing.
4. Bring Insurance Card and ID
Present your insurance card and a valid piece of ID at the front desk. If you’re on a family plan, make sure the cardholder’s information is also available.
5. Relax, We Handle the Claim
If your plan supports direct billing, we’ll submit the claim for you and you only pay the difference if any. If direct billing is not available for your plan, we’ll provide an official invoice so you can submit it to your insurance company for reimbursement.
Tips for Using Your Coverage
- Understand your plan: Know your coverage limits, session allowances, and any restrictions.
- Schedule wisely: If your plan has annual limits, space out treatments throughout the year.
- Combine therapies when possible: Some plans share coverage across therapies like physiotherapy or chiropractic. Plan accordingly.
- Keep records: Track your treatments, especially if you need to submit claims yourself.
Disclaimer for Direct Billing
We cannot guarantee the outcome of your insurance claim. Direct billing is submitted only after your treatment and may not always be available (e.g., portal maintenance or plan restrictions). If direct billing is important to you, please inform our front desk when booking.
F.A.Q.
If you’re covered under two plans, we can coordinate benefits for you. We’ll bill your primary insurance first, then submit any remaining balance to your secondary plan if they allow direct billing. This way, your direct billing massage therapy is processed as smoothly as possible.
Many plans allow you to include dependents such as a spouse or children, but each provider has different rules. Bring the family member’s insurance card and any required authorization, and we’ll check eligibility before starting the massage with direct billing process.
If your plan covers the full cost, there’s nothing to pay upfront. If it only covers part of the cost, you’ll just pay the remaining balance after your session.
It depends on your plan. Each school offers different coverage, and some may ask for a doctor’s note to submit claims. The best way to be sure is to check directly with your insurance provider.
Some plans require a doctor’s referral. Check with your insurer before booking. The clinic may require a paper copy of the doctor’s note or the doctor’s contact information for submission; however, results cannot be guaranteed.